Refusal to repair insured device

Guard treats it’s clients like garbage.

I have two devices properly insured with them but come unforeseen circumstances they come up with lousy excuses not to stick to their end of the agree meant claiming

“ Unfortunately the Device was not used with the SIM Card or Cell Number that was issued with the device you insured just before the loss as required in the Policy Wording”

What kind of nonsense is that? Your people told me to change the number and make it an MTN number after it was insured using a cell c number. I work so damn hard for my money & I’m a loyal client but my loyalty to you is seen as an idiot paying bills. A whole three months GuardRisk beating about the bush telling me about “investigation”, this is no ****** crime scene it’s ME CLAIMING TO HAVE MY DEVICE REPAIRED AS I SHOULD