REFUND

I logged a query of a ****** MTN SIM card and was provided with ticket numbers and one of them is [Ticket ID: 682592] on the 8th February 2022 and was advised that I will receive my refund in 7 business days. I filled in the form and attached all the necessary documents however I still have not received any refund. I call through but the consultants are rude and they put me on hold for about 10 minutes and I would run out of airtime, none of them would get back to me since the call cut. Employees of this company do not have any etiquettes and I wonder I which hole did you guys dig them from. I AM VERY DISAPPOINTED AND WOULD NOT RECOMMEND ANYONE TO JOIN THIS INSURANCE.