Poor service/

<p>I put a claim with all the necessary documents and then I received a email saying claim in process . After two weeks a phone to check then they tell me it's was escalated okay fine . I phone again to check and I get this guy saying my claim was rejected cause of some documents when I ask him. He can't explain and he's says the was an amazing sent to me I haven't received any communication whatever ever till today .I'm very disappointed with the service and yet they taking money from me every month .I want this matter resolved </p> <p> </p>