****** phone

I got ****** while on my way to work in September, I followed everything that is required when making a claim. They declined my claim because my Sim card was off. I did send them proof that my Simard was in the phone the Sim card was just suspended because of late payment, also said that they should confirm with Telkom. Till today I am the one still doing a follow up, they have been saying they are finalizing. This has to be the worst service I got, not really happpy