Pathetic service - GoTo word is Maintenance

If I could, I would give you 0 starts.

Absolutely pathetic service from GuardRisk, quick to take a debit order but when will a claim ever be approved? "Maintenance" should be in your slogan considering that's all you ever have to say about a claim.

I am currently very disappointed in the service we have been provided over the 3 years we have been insured with GuardRisk through OOBA.

We submitted a claim for our leaking roof, firstly, contractors came out and kept saying that it was our Patio roof because there was a bit of water on top after a rain storm. This roof was redone in January, with new boards, torch-on and membrane. The leak only happens while it is raining— the flat roof where the water is, does not leak at all once the rain has passed.

This claim has now once again been declined, due to "maintenance", I for the life of me am unaware how maintenance on a tiled roof can be a contributing factor, considering that it has not leaked in the 3 years we have been in this property. The issue is coming from below solar panels on the roof which we cannot remove on our own without causing more damages. The contractors that were sent out were unprofessional, refused to go into the roof to do a proper inspection and also were rude and had zero customer service. I am disappointed in the contractors you have supp**** considering the service given was appalling. I am not convinced that they gave a thorough report and the inspection was not sound or done correctly. Also, when I complained there was attitude and I do not think a fair and just report of the issue was given. There is no point for them to give a report to fix something that is new when the actual issue is being ignored and overlooked because they do not want to go into the roof to do a thorough job. I also sent videos of the actual issue to BroLink which has also been disregarded.

I am starting to wonder what I am paying for. As each claim comes down to this apparent "maintenance" is this just a go-to phrase when GuardRisk does not want to assist. This is the third or fourth claim that we have that has been given the same response.

I am very eager to hear what GuardRisk has to say, as I'm sure I am not the only person who has this issue, as I've seen a lot of issues posted on HelloPeter as well as brilliant Trust Index.