PATHETIC SERVICE EACH TIME WE CLAIM

We signed up for Admed Gap last year. Our first claim was logged 20 November 2015, multiple follow ups were done both telephonically and via email. They are INEFFICIENT and INEFFECTIVE, continuously back and forth requesting information which had already been sent to them multiple times. Claim was finally paid on 30 December 2015. This year we had another claim which was submitted on the 04 February 2016. All the relevant documentation and information were submitted on the 4th and now once again we find ourselves going around in circles. The information was resubmitted on the 11th and to date we have had no response despite follow ups. Should the level of service and accountability not improve, we will definitely be terminating our contract and will ensure that we share our horrible experiences with all our family, friends and colleagues as this is unacceptable!