BL
Boitumelo L
1 reviews | Active since Dec 2018
05 Nov 2020, 10:30
Pathetic Service and Dishonesty
My insurance claim with MTN for damaged phone is a ****. Today Mabel from MTN said Guard Risk is busy looking at my devise which is a lie. The damaged phone is with me and nobody has ever looked at it!
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Replies (2)
Guardrisk Insurance's replyOfficial
05 Nov 2020, 12:02Dear Boitumelo,
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply05 Nov 2020, 12:02
Official
Dear Boitumelo,
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's replyOfficial
06 Nov 2020, 10:46Dear Boitumelo,
It has come to our attention that the administrator has made contact with you regarding your claim and have resolved your query . We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
It has come to our attention that the administrator has made contact with you regarding your claim and have resolved your query . We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
Should you need any further assistance ,please feel free to send us an email on ***********
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply06 Nov 2020, 10:46
Official
Dear Boitumelo,
It has come to our attention that the administrator has made contact with you regarding your claim and have resolved your query . We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
It has come to our attention that the administrator has made contact with you regarding your claim and have resolved your query . We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
Should you need any further assistance ,please feel free to send us an email on ***********
Yours Sincerely
The Guardrisk Team