Pathetic inefficiency from Admed

I submitted a claim on 17 December to Admed@guardrisk. I was notified that there was information missing so I submitted the form again on 22 December 2021. Now almost a month later, on 19 January I get an sms saying that there is still something wrong and that I would be contacted by telephone or email. No such contact in the last week! Why I bother with Admed I really don't know. Their communication and their efficiency is highly suspect. W Richter