kR
kidiboni R

1 reviews | Active since Jul 2023

10 Jul 2024, 12:50

None consented debit order ( guardriask)

Guard risk is debiting money from my account without my consent. It's been 3 month's now. I didn't know anything about this company until I contacted Nedbank. I had to pay R75 to block 3rd debit. But guard risk changed their reference to debit again this month. And apparently due to their mandate I cannot even reverse the debit. I tried calling the number which I got from Google so I can ask them to stop debiting my account but one just didn't go through and the other just kept on ringing. I don't know what to do anymore cause the R167 that they are taking every month I could do something's better about it than to pay the insurance that I don't even have policy nu of which I can't even claim what ever they specialise with. Nedbank blocked it again but it's not guaranteed. Does this mean Nedbank has to now loose a client over this?

0
Replies (5)
Guardrisk Insurance
Guardrisk Insurance's reply10 Jul 2024, 15:45
Official
Dear Kidiboni Ramalepe ,

Thank you for raising your concerns with us.  

The complaint has been escalated for urgent attention, and you will be contacted shortly. 

Yours Sincerely,
The Guardrisk Team 
kR
kidiboni R's update10 Jul 2024, 19:02
Reviewer Update
Much appreciated
Guardrisk Insurance
Guardrisk Insurance's reply11 Jul 2024, 13:39
Official
Dear Kidiboni Ramalepe ,

Thank you for your response .

We are currently investigating ,and will escalate urgently to the relevant Administrator who will contact you shortly. 

Yours Sincerely,
The Guardrisk Team 
kR
kidiboni R's update14 Jul 2024, 18:29
Reviewer Update
I really appreciate guardrisk swift response and their communication with the matter that I posted. And apparently it's platinum life that is making this debit orders via guardrisk....which I don't know how they are working together but any how...people from platinum life did contact me and tell me they will cancel the debit order and one of their agent will call me to complete the cancellation.
Guardrisk Insurance
Guardrisk Insurance's reply23 Jul 2024, 10:08
Official
Dear Kidiboni Ramalepe ,

It has come to our attention that you have been contacted and assisted with your complaint.

Kindly note that should you have any concerns, feel free to send an email to ***

Yours Sincerely,
The Guardrisk Team