NO SERVICE OR COMMUNICATION

My son's phone was ******. Went to MTN Tokai who said guard risk will contact us. 24 December my husband receives an sms to say insurance cancelled. No one bothered to call to explain why. We want to dispute this! I've called *** numerous times since 08 January, goes to voicemail. I left messages but no response. I've emailed twice, no response! Johannesburg cannot explain why there's no answer either.<br> It's so disappointing and disturbing. They got their money every month, on time and this is the disrespect we get.<br> <br> Can we Please sort this out at your earliest convenience. It will be highly appreciated! <br> <br> Samantha