VS
Verusha S
1 reviews | Active since Apr 2011
26 Jan 2016, 13:42
NO FEEDBACK ON CLAIM
I am absolutely disgusted and disappointed at the service i have received Guardrisk. A warranty claim was submitted on the 20th of January. Initially i was told that i would receive feedback within 24 hours. I have now been waiting for almost a week with absolutely no feedback what so ever. This is completely unacceptable. Whenever i phone the call center no one seems to know or care about what is going on. I called customer service yesterday and was put on hold for TEN MINUTES. If i don't receive feedback soon i will be forced to cancel my warranty and take my business elsewhere.
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Guardrisk Insurance's replyOfficial
27 Jan 2016, 08:52Hello verusha3,
Thank you for raising your concerns with us.
We have requested additional information with regard to your policy, kindly revert back to us with the requested information.
Once we are in receipt of this we will be in a position to investigate further.
Yours Sincerely,
The Guardrisk Team
Thank you for raising your concerns with us.
We have requested additional information with regard to your policy, kindly revert back to us with the requested information.
Once we are in receipt of this we will be in a position to investigate further.
Yours Sincerely,
The Guardrisk Team
Guardrisk Insurance's reply27 Jan 2016, 08:52
Official
Hello verusha3,
Thank you for raising your concerns with us.
We have requested additional information with regard to your policy, kindly revert back to us with the requested information.
Once we are in receipt of this we will be in a position to investigate further.
Yours Sincerely,
The Guardrisk Team
Thank you for raising your concerns with us.
We have requested additional information with regard to your policy, kindly revert back to us with the requested information.
Once we are in receipt of this we will be in a position to investigate further.
Yours Sincerely,
The Guardrisk Team