nJ
natasjha J
1 reviews | Active since May 2018
10 Sept 2024, 10:34
No feedback if you dont ask
I logged a complaint the previous time and then I was helped correctly. I like this company I just think they can work on customer feedback. The claims take way longer than they are suppose to and If I dont phone and follow up I get no feedback. It is kind of a struggle, The staff are very friendly but I think the process takes way to long
Helpful (0)
Replies (3)0
Replies (3)
Guardrisk Insurance's replyOfficial
10 Sept 2024, 13:05Dear Natasjha Jooste,
Thank you for raising your concerns with us.
The complaint has been escalated to the Administrator for urgent attention, and you will be contacted shortly.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Thank you for raising your concerns with us.
The complaint has been escalated to the Administrator for urgent attention, and you will be contacted shortly.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Guardrisk Insurance's reply10 Sept 2024, 13:05
Official
Dear Natasjha Jooste,
Thank you for raising your concerns with us.
The complaint has been escalated to the Administrator for urgent attention, and you will be contacted shortly.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Thank you for raising your concerns with us.
The complaint has been escalated to the Administrator for urgent attention, and you will be contacted shortly.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
nJ
natasjha J's updateReviewer Update
13 Sept 2024, 09:52Up untill now no one has ever even phoned me to try and resolve this. On top of that the three times I phoned in every time there is something else needed. I am starting to think it is not even worth it trying to claim with this company, It is very time consuming and it does not get sorted!!!
nJ
natasjha J's update13 Sept 2024, 09:52
Reviewer Update
Up untill now no one has ever even phoned me to try and resolve this. On top of that the three times I phoned in every time there is something else needed. I am starting to think it is not even worth it trying to claim with this company, It is very time consuming and it does not get sorted!!!
Guardrisk Insurance's replyOfficial
19 Sept 2024, 09:52Dear Natasjha Jooste,
Thank you for for bringing this to our attention.
Kindly note that we have escalated the matter for urgent attention to the Administrator to contact you.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Thank you for for bringing this to our attention.
Kindly note that we have escalated the matter for urgent attention to the Administrator to contact you.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Guardrisk Insurance's reply19 Sept 2024, 09:52
Official
Dear Natasjha Jooste,
Thank you for for bringing this to our attention.
Kindly note that we have escalated the matter for urgent attention to the Administrator to contact you.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Thank you for for bringing this to our attention.
Kindly note that we have escalated the matter for urgent attention to the Administrator to contact you.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***