SG
Shamiela G
1 reviews | Active since Nov 2020
02 Nov 2024, 07:57
No feedback from Guardrisk
I sent a complaint to Guardrisk regarding my claim rejection on Wednesday to ***. I just received an auto-response to confirm receipt. No turnaround time was given, and nobody has reverted with feedback. Not a great experience after having to struggle with Innovation Group as well to consider approving my claim. I have this policy for 9 years and this is the service I get.
Helpful (0)
Replies (4)0
Replies (4)
Guardrisk Insurance's replyOfficial
04 Nov 2024, 11:51Dear Shamiela George,
Thank you for raising your concerns with us.
The query has been escalated to the relevant team for investigation and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Thank you for raising your concerns with us.
The query has been escalated to the relevant team for investigation and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Guardrisk Insurance's reply04 Nov 2024, 11:51
Official
Dear Shamiela George,
Thank you for raising your concerns with us.
The query has been escalated to the relevant team for investigation and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Thank you for raising your concerns with us.
The query has been escalated to the relevant team for investigation and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
SG
Shamiela G's updateReviewer Update
05 Nov 2024, 05:23I don't want Innovation Group to handle this as they already did and just said no.I want Guardrisk to look at my policy and history and come back to me please it's your product that they outsourced to manage
SG
Shamiela G's update05 Nov 2024, 05:23
Reviewer Update
I don't want Innovation Group to handle this as they already did and just said no.I want Guardrisk to look at my policy and history and come back to me please it's your product that they outsourced to manage
Guardrisk Insurance's replyOfficial
05 Nov 2024, 14:03 Dear Shamiela George,
Thank you for raising your concerns with us.
The query has been escalated to for investigation and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Thank you for raising your concerns with us.
The query has been escalated to for investigation and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Guardrisk Insurance's reply05 Nov 2024, 14:03
Official
Dear Shamiela George,
Thank you for raising your concerns with us.
The query has been escalated to for investigation and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Thank you for raising your concerns with us.
The query has been escalated to for investigation and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
SG
Shamiela G's updateReviewer Update
13 Nov 2024, 17:47Guardrisk called me last week Wednesday to acknowledge that Innovation Group referred the complaint to them.Its a week and I haven't heard anything.Your service is very pòor
SG
Shamiela G's update13 Nov 2024, 17:47
Reviewer Update
Guardrisk called me last week Wednesday to acknowledge that Innovation Group referred the complaint to them.Its a week and I haven't heard anything.Your service is very pòor