No customer service and surely no communication.

Mtn referred me Guardrisk to dispute my claim that was declined. They only sent me one email which i had to fill in a dispute questionnaire. I did that in July and I haven’t even received any feedback. I sent follow up emails and still no reply. How do I go about with this insurance company because MTN is still deducting from my account for a phone they refuse to fix. I need a response because I would like to know if I should cancel this ****ty service and take my money elsewhere.