Never would l recomment because of customer service

Am not sure why they have a phone if they dont answer or no one knows how to .l have a claim with Huawei/viva cover/guardrisk and the assessor has been telling me they waiting on Guardrisk to authorise for the past 8 days ,when l call them no one answers and when l call the cape town number they say they a different department and cant assist me . the ***number provided is never answered and l was told to send an email which was automated and never heard from them again .Now reading all this reviews l ask myself if l made a good decision with these guys.. I dont have a phone now and insurance is MIA l wish the same energy they use in debit order deductiing would be the same energy in customer service I wouldnt recommend at all and now l have all my insurances under guardrisk and its scary