NJ
Natasha J

1 reviews | Active since Sept 2009

13 Apr 2022, 11:40

NEED ASSISTANCE

Good day I found out that Gaurdrisk is the underwriters for TECHSURED. I would like to inform you they are ****** WHEN IT COMES TO helping especially when there is a claimed to be paid out and there is no information reagrding anything on their site to speak to a manager or some sort of some higher. you must just speak to the call centre.

SEE BELOW THIS IS WHAT I POSTED TODAY..... TECHSURED Last year I took out insurance on two phones my phone and my son's phone and today when i want to make a claim it says I cancelled my policy I mean like really the guy I spoke to Ashwin victor Mohammed says the insurance on my Samsung I cancelled now who in their right mind will cancel one insurance on a phone and the other one I leave he says they wanted to deduct on the 14/03/2022 my account but when I took out the insurance I said my account must be deducted on the 27th of each month that is my salary date and there is always money in my account on that date. This is the ticket nr i got the first time I sent the email *** with my ID nr to report my phone is gone they should have told me on Friday Monday or Saturday this imagine when I phoned ow I was told this. How can I cancel something that I need like really the service is really pathetic and very disappointed in the service I want service i need a phone as my work depend on it. TECHSURED I NEED AN ANSWER ASAP THIS THEIR DETAILS *** or call ***. OR REPLACE MY PREMIUMS I HAVE BEEN PAYING SINCE LAST YEAR SEPTEMBER

0
Replies (5)
NJ
Natasha J's update14 Apr 2022, 12:01
Reviewer Update
Guardrisk you are the underwriters of TECHSURED I need your assistance I have sent an email to Natasha Holt and Abrie Coetse and I am still waiting.
I need help regarding my claim as for Techsured they not assisting in anything and you as the underwriters must know this aswel. I am still awaiting a supervisor t call me back from yesterday at 15h30 I need my cellphone replaced why do wetake out insurance when the insurance company can not help a person they just want money. Someone needs to phone me.
NJ
Natasha J's update19 Apr 2022, 14:27
Reviewer Update
Guardrisk I am still waiting for @ Natasha Holt to contact me regarding my complaint and guess what my emails are being read and noone is coming back to me you as the underwriters its your job to follow up with Techsured to ensure the matter is being handled it it was Telkom they would have responded ASAP on the same day with a call or email you are useless. Your clients who what ever you wanna call us and @Techsured I want my claim sorted my account was good enough to be taken money from and now you have stories.
Guardrisk Insurance
Guardrisk Insurance's reply20 Apr 2022, 12:28
Official
Dear Natasha J,
Thank you for raising your concerns with us.

We are currently investigating your complaint and we will be in contact shortly to assist further. 

Yours Sincerely
The Guardrisk Team 
NJ
Natasha J's update21 Apr 2022, 12:34
Reviewer Update
So On Tuesday 19/04/2022 I receive a call from Trust at Guardrisk he says to me he was asked by Natasha Holt to contact me regarding the matter of my complaint and he says to me he will phone me back Wednesday 20/04/2022 at 12 sure he phones he says the insure will contact me before end of business via email so i waited and on the 20/04/2022 at 17h29 after business ours i receive an email from Jivashan Pather from Viva cover and not Techsured with LETTER SAYING THAT THERE WAS COMMUNICATION SENT OUT TO INFORM THE POLICY WAS CANCELLED BUT I NEVER RECEIVED ANYTHING TO TOP IT ALL OF HE SAYS THEY WERE DEDUCTING FROM MY ABSA ACCOUNT HELLO I BANK WITH CAPITEC AND I GOT THE STATEMENTS TO SHOW WHERE THEY HAVE BEEN DEDUCTING AND ALSO HE SAYS THEY HAVE DECLINED MY CLAIM AND HE ATTACHED A PROCESS T LODGE COMPLAINT I MEAN LIKE REALLY F THIS THEIR SERVICE IS POOR AND USELESS. NEED THE OMBUDS MAN FOR THESE PEOPLE WHO TREAT US A NO BODIES JUST EATING OUR MONEY AND LYING ABOUT BAKING DETAILS
Guardrisk Insurance
Guardrisk Insurance's reply22 Apr 2022, 17:08
Official
Dear Natasha J,
We have escalated your complaint to the relevant administrator to assist.

Should you have any further concerns ,please send an email to ***

Yours Sincerely
The Guardrisk Team