MTN Policy Schedule no policy received

Can someone please assist me with my query. I sent emails to: [Email Removed] and to: [Email Removed]<br> <br> About not receiving my New contracts insurance policy. even thou I have the proof that I app**** for it, and the proof that it was sent to [Email Removed] to process. I keep getting replies saying they will get back to me, see reference no: [#***5] I sent them all the proof via email. I have 2 contracts with MTN, Cell no: ***, and i have the insurnace policy. But for my New contract cell no: *** - for the Laptop. I have still today not received anything. I took this contract last year Nov/Oct I think. <br> <br> I asked them in the email if they even dedcuted the premuis? They cant answer me. Beacuse if not then they want me to take resposiblity for that but they are in the wrong!!!! I have sent many emails querying this but no one is coming back to me with a valid answer.<br> <br> If the insrnace was not done like it was supose to I am not going to pay for the months you did not take from my account. I will only pay as from when you start the insurance. (From THE DATE YOU GIVE ME AN ANSWER)!!!! I WILL NOT TAKE LIABLITY FOR THIS!!!