CS
Christine S

1 reviews | Active since Mar 2023

14 Mar 2023, 09:04

MTN INSURANCE - ****

Absolutely DISGUSTING service. MTN device insurance for a device I need for work. Every month I pay a premium price and expect good service yet they don't ever bother responding to your emails. I have had MULTIPLE call center reps put the phone down in my ear because I'm hassling them for answers. More than a month of waiting. I either expect my device fixed IMMEDIATELY, or replaced, or Guardrisk is welcome to pay back all my payments from the last 4 years I have been paying them approximately R200 per month. Not even sure why anyone contracts you guys, I hope you go out of business, and soon, so you can stop *****ing peoples money and wasting their time. If I could give zero stars I would.

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Replies (1)
Guardrisk Insurance
Guardrisk Insurance's reply15 Mar 2023, 10:52
Official
Dear Christine Schroeder,

Thank you for raising your concerns with us.

We are currently investigating your complaint and we will be in contact shortly to assist further. 

Yours Sincerely,
The Guardrisk Team