Mtn insurance/ Guardrisk insurance. One and the same ....well just ignore the Ombudsman!

So a quick update ,seeing as it's been 4 months. As explained in my last review, the Short term insurance Ombudsman has passed the buck ,claiming it didn't fall under their domain as I had never had a insurance policy with MTN insurance A.K.A Guardrisk insurance, no policy number ...not their problem ....so where to ? Given the fact that MTN insurance A.K.A Guardrisk insurance were quite happy to take the premiums for the non existent policy ...that meant going to Consumer goods and services Ombudsman. That was in the beginning of February...and respondents are supposed to reply within 30 days , so far the case manager at the Ombudsman has sent me two emails explaining that the relevant persons at Guardrisk insurance have NOT BOTHERED to respond or reply to the Ombudsman's mails ...makes you think twice about placing your trust and hard earned cash with such a company doesn't it ? I mean if they can't be bothered to respond to the industry watchdog then how do you think you would fare in the customer service stakes ? So I explained to the Ombudsman case manager that this is just their standard behavior ,ignore or fob you off with a " we're escalating the issue !" And I asked what would the next step be from the Ombudsman's side ....I didn't get a response from the Ombudsmans Office but the next day I received an email from MTN themselves explained the dim view they have of the situation and how it's been handled by their namesake insurance and they would be investigating....so I'll keep you posted