MTN INSURANCE CLAIM FOR CELL PHONE - PATHETIC SERVICE

Good day, I am disguised with the service regarding my MTN insurance claim. i was told 7 - 14 days and its been a month and still no satisfaction. i have emailed and whatsapped all the required documentation several times and they keep sending me an automated response with no feedback and keep requesting the affidavit. WHICH WAS SENT NUMERSOUS TIMES!!!! I have spoken to consultants and all they say is its being processed! They said last week its with the underwriters and then once again i get an email asking for the affidavit. Im fed up with the poor service and how long this is taking to get resolved. What is the point of paying insurance and i must have such a difficult time with my claim being processed. On top of that I must pay an access of R750. i want this sorted out by no later than Wednesday morning which gives your company able time. I want to collect my phone at MTN after work! Contact me on *** or email me on ***. I except a call from a supervisor first thing Monday morning after 9am or im going to log a complaint with the Ombudsman!!!!