bB
brian B
1 reviews | Active since Sept 2020
10 Sept 2020, 12:49
MTN Insurance
I have a Device insured via MTN with Gaurdrisk. I submitted a claim a month ago and paid my excess over 2 weeks ago and still havnt received the device. I spoke with Nary today who advised me that the device is still not despatched, this after I was told lastweek Friday that it has beent sent. I requested to speak to a Supervisor and after 25minutes the Supervisor ( Fikile) still couldnt take the call as she was busy and I couldnt hold longer as she could be busy all day. This is the worst service I have received from a Service Provider ever!! How can you wait for a month to get a device sent to you??
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Replies (2)
Guardrisk Insurance's replyOfficial
11 Sept 2020, 15:49 Dear brian B,
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply11 Sept 2020, 15:49
Official
Dear brian B,
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's replyOfficial
14 Sept 2020, 14:54Dear Brian B ,
It has come to our attention that your claim was resolved and a replacement device was delivered to you.We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
It has come to our attention that your claim was resolved and a replacement device was delivered to you.We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
Should you need any further assistance ,please feel free to send us an email on ***********
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply14 Sept 2020, 14:54
Official
Dear Brian B ,
It has come to our attention that your claim was resolved and a replacement device was delivered to you.We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
It has come to our attention that your claim was resolved and a replacement device was delivered to you.We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
Should you need any further assistance ,please feel free to send us an email on ***********
Yours Sincerely
The Guardrisk Team