MTN CELLPHONE INSURANCE UNDERWRITTEN BY GUARDRISK HAS POOR SERVICE

MTN CELLPHONE INSURANCE UNDERWRITTEN BY GUARDRISK-POOR POOR POOR SERVICE!!!!!

I sent in my cellphone claim last year on the 12th on November. A month later I received a response that my claim was REJECTED. Today is the 6th month, still there is no solution to this.

So, my insurance package is an ALL RISK COVER. After receiving the first rejection letter, I was not happy with the outcome, I then forwarder the matter to the Ombudsman.

The Ombudsman asked me to provide all hhe documents to substantiate my case, I did that. And guardrisk mentains that my phone was not ensured for the infortunate event that transpired.

Now, the Ombudsman has asked me again to provide more evidence, I had sent everything that I had. All policy documents, report from the assessors but there is still no positive outcome.

What happened to my phone was that it just got unresponsive regardless of all the troubleshooting methods given by iStore I tried.

So after I my first claim got rejected, I booked my phone in for assessments so that I know what the problem could be. The report came back stating that the phone had a motherboard failure which can't be repaired- due to bumping or dropping the device, also I work at this hospital so radiation might also cause motherboard failure. There are a lot of causes that results to such. I then reverted to MTN with this report. Their response was that my matter has been discarded, they are not longer going to assist me as they have sent out the reject letter.

It is now the fifth month, there is still not solution. The Ombudsman says it will take them months go resolve the issue.

This is really frustrating because the insurance is being paid to come through in such events. Even my policy documents they requested, states exactly that that the device is covered for the damage I claimed for

MTN insurance has brought an emotional strain since this happened, work is on stand still, personal affairs were disrupted, it is just tiring and you endup wondering if these are approved service providers.

I wish my contract with them was over so I can switch to another network, making sure that it is not underwritten by Guardrisk.