Mr Price Insurance Claims Administrator deliberately delays process

Good day I am writing this review with great disappointment as the people who helping are with approving my claim for a cellphone insured, Last week Monday I sent all the required document to Mr Price Insurance then Ibrahim who rep**** that he will be assisting, then I forward the email with all the required documents to Ibrahim on Wednesday when I did a follow up then an Auto reply email stated he's out of the office I must liaise with Nqobile.

Nqobile didn't even bother to reply to my email or even do anything.

Friday I send an email to Ibrahim asking him what's going on what's the process, he reply with you need to send policy number or ID to be assisted. I was so angry when I rep**** because I have sent him everything on Monday and that's how *********** their are.

Asking for something that was already given to you???

So what are these people paid to do just so you know after that email. That's when I got a message that my documents have been registered and a friendly consultant will call me, I waited the whole day for nothing.

EMPTY PROMISES, NO PHONE CALL, NO FOLLOW UP, YOU HAVE TO KEEP NAGGING PEOPLE WHO DEBIT YOUR MONEY FOR SOMETHING YOU ENTITLED TOO.

This is *** service as their timeline and response to client issues is zero, no customer service