rR
roulex R

1 reviews | Active since Aug 2016

24 May 2021, 16:20

Milk your members and do not provide any service or pay-outs.

1. I have been a member for years. The claim form has 10 pages, but not numbered and completely not understandable, even by the claim staff. 2. I have almost never been paid on a claim. 3. In Dec 2020 I was stung by a bee, with very bad consequences, i.e. severe allergy. The Dbnville Mediclinic was full with COVID-19 patients and the house dr in the annex had to perform emergency treatment. 4. Admed refused to assist because it was out of hospital. 5. 24 emails without success. 6. I stopped membership. They now requested a survey from me on their service to me. The survey has questions, i.e. 1 bad, 5 excellent. Guess what. I sent them a similar note as this one.

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Replies (1)
Guardrisk Insurance
Guardrisk Insurance's reply24 May 2021, 16:46
Official
Dear Johan R,

Thank you for raising your concerns with us.

We are currently investigating your complaint and we will be in contact shortly to assist further. 

Yours Sincerely
The Guardrisk Team