FM
FRANCOIS M

1 reviews | Active since Dec 2016

27 Dec 2016, 14:53

MEDICAL GAP COVER

<p>My medical gap cover is at Admed. I had a shoulder operation on 27 October 2016. I completed the claim form and ad all the documentation they asked for. I send it via e-mail. Two weeks later they ask for more paper work which I sent. After a month I still did not receive any payment from them. After I contacted them the problem seems to be that some of the papers were not clear. I faxed that again and after a week I contact them again and the problem then was then they still need some accounts from the docters involved. I sent it again for the fouth time. Up to date I still received no paymet.</p> <p> </p> <p>My membership number at Admed is ********** 9. My claim number is ********** 7</p>

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Replies (2)
Guardrisk Insurance
Guardrisk Insurance's reply27 Dec 2016, 21:18
Official

Thank you for raising your concerns with us.

We are investigating your complaint and will provide feedback soonest.

Yours Sincerely,

The Guardrisk Team

Guardrisk Insurance
Guardrisk Insurance's reply05 Jan 2017, 09:23
Official

By now you have been contacted by our Admed management team who has confirmed your claim has been finalised and paid, once again please accept our apologies for any delays experienced.

Yours Sincerely,

The Guardrisk Team