MedGap

I have had a policy with MedGap for over three years. I've never had shortfalls on my medical aid until now. I initially only signed up with MedGap because as a Bonitas member I was told that my claims would be seamless. My experience is that the claims process is nothing but seamless. After submitting a claim with all documentation I could possibly send, MedGap is refusing to process my claim because of discrepancies between the medical aid statement and the doctor's invoice. Eventually I received the original doctor's invoice and Bonitas claims report which matches but they are still refusing. It is so frustrating dealing with them. I barely receive any feedback. Their communication with Bonitas is also shocking! I had to communicate between the two companies. I wouldn't recommend MedGap and will be changing to a better Gap Cover.