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I lodged a claim for a repair, MTN/Guardrisk repudiated the claim citing my simcard not being in the phone at the time of the incident, this was obviously not the case. I had to involve lawyers for them to eventually agree to approve my claim.

I paid excess then they stalled, got back to me 5 days later requesting information from me that they have on their records. Further to this I was asked to take a picture of the damaged phone (with the damaged phone?) This is the worst possible service I have ever received from MTN. I paid excess weeks ago, but my phone still hasn't been collected for repairs.