Lost Mobile Insurance Claim

<p>I called Mtn Pinnacle Marteking the company processing insurance claims for Guardrisk Insurance on 17-02-2017 and I spoke to Warren Hendricks who sent me a claim form via email to fill in ********** ). I sent the form back to him with additional documents that he asked for on the very same day. He rep**** shortly saying that he recieved my documents together with the claim form and that he sent the documents to his manager to assit with loading the claim into their system and that was the first and the last day i recieved communication from Warren Hendricks.</p> <p>I sent him an email on the 22-02-2017 ,another one on the 24-02-2017 but he never responded . I callled the call center (083 123 6084) on 24-02-2017 and they told me that my isurance claim doesn't appear on their system and they told me that i must call the new claims department , they also could not find my claim and asked me to send again the claim form and the documnets to ********** ) which i did on 25-02-2017 but nobody respondend .</p> <p> </p> <p>It's been 11 days now since i lodged my claim and still i don't have an idea of what is happening regarding it , it's very frustrating because nobody from Guard Risk or Mtn Pinnacle Marketing is saying anaything .</p>