K*K excuse not to honor a claim. Bull**** all the way - disgusting

Tried to claim on my device insurance for a cellphone that was damaged for a broken screen, just for them to inform me the claim cannot be honored because the sim card i used wasn't 'encoded' with a telephone number listed on my 'schedule', even though I specified I will be using the sim card that was in the device when I took out the insurance policy with MTN. i have never missed a payment of R233 per month and this is the bull**** I get. What does the sim card have to do with a broken screen claim? Absolute horrible costumer support, from both MTN and guardrisk. I am disgusted. How the hell am i supposed to use my sim in a damn broken phone when i need a fixed phone for work purposes.