Insure With MTN GuardRisk at Your Own Risk

I am writing to express my dissatisfaction with the handling of my insurance claim submitted on December 12, 2023, under my policy with Guard Risk procured through MTN.

Regrettably, despite my prompt claim submission and consistent premium payments, I am currently facing considerable delays and challenges in the processing of my claim. As of today, January 2, 2024, I am still awaiting resolution.

The primary issue at hand is the notification I received regarding the appreciation in the value of my phone. I understand that approval for a shortfall is required to proceed with the replacement of my iPhone 128 GB. This extended delay has left me without a functioning phone throughout the entire month of December. In response to this predicament, I felt compelled to purchase an interim phone, incurring additional expenses.

It has come to my attention that individuals who submit claims with istore reportedly received their replacement devices within a remarkably short timeframe of three days. This stark contrast in processing times raises concerns about the efficiency and timeliness of Guard Risk's claims processing procedures.

I have diligently contacted Guard Risk on numerous occasions, investing time and effort to speak with a representative. Unfortunately, the extended waiting times and the lack of substantive assistance during these interactions have only added to my frustration.

I kindly request a thorough review of my claim and prompt resolution of the issues causing these delays. Additionally, I hope that steps will be taken to improve the overall efficiency of the claims processing system to prevent similar inconveniences for other policyholders in the future.

Your attention to this matter is greatly appreciated, and I look forward to a swift resolution.

Sincerely, Annah