INSURANCE CLAIM

My boot was jamlocked on the 21/10/2015 my handbag and contents includi x2 cellphones (S2,SONY Z1) and work laptop ******.Reported all got the case number the went to westgate to complete the claim forms on the 22nd no feedback till I followedup on the 05/10 no answer from the CC then another follow up on the 13/10 then I get a decline letter afterr multiple calls and arguments with agents and supervisor.The long and short of this apparently the Z1 which I was claiming for was not listed under the insurance when I upgrarded I completed the forms which were sent by a Mpho and was asked to call and give the insurance the new EMI no which I did, unfortunately without the call recording and the copy of my documents missing no proof,the phone the claim to be the one insured was also ****** nothing said about that just a decline I have paid my premius which were amended from R63.16 to R90.35 how if no details were received?MTN cannot retrieve the docs cause METROFILE is on strike big company manual filling AMAZING!!i WANT TO KNOW WHY IS THE SECOND HANDSET IGNORED?as according to them was the insured one.CROOCKS ALL THE WAY BAD SERVICE AND INSENCITIVITYthen you wonder NIGERIA SAGA...