tM
tumi M

1 reviews | Active since Mar 2015

05 Jul 2023, 13:10

Insurance ****

Insurance premiums I took insurance via TFG and I canceled the policy in January, according to TFG group I owe them premiums for the past 6 months even when their Policy Ts & Cs says the policy will cancel after 2 months unpaid premiums. The policy premiums are accumulating interest every month and collections department calls me daily wanting payment. They Guardrisk Insurance does not care about TCF or their customers or even their own policy terms and conditions it's scary. I tried to complain to the Osti office they refuse to do the right thing and not even responding. Why are you forcing your policy on us and even going over your terms nd conditions and refusing to cancel the policy. We do not need your policy.

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Replies (1)
Guardrisk Insurance
Guardrisk Insurance's reply05 Jul 2023, 13:19
Official
Dear Tumi Mothogwane,

Thank you for raising your concerns with us.

Your complaint has been escalated to the relevant Administrator and we will be in contact shortly to assist further. 

Yours Sincerely,
The Guardrisk Team