Huaweicover under Guardrisk the most useless insurance ever

I had a Viva cover for my Huawei device under Gaurdrisk for less than a year and recently suffered loss due to Pickpocketing . The reason for my claim being rejected was as follows

“Specific Exclusions The Insurer shall not be liable for: • Theft or loss of the device from the person unless involving force or threat of force. • Any loss or damage arising as a result of mysterious and / or unexplained events.”

The theft of my device was through force entry, and pickpocket is a technique normally used to force entry by distracting the owner and there is no possible way to notice such when passing through a passage in a public space.

This is unfair and not a valid reason for rejection.

Previously saw bad reviews on Viva cover but never thought it could happen to me