Horrible Service

<p>My husband had an unfortunate incident and had to go for an operation. I was not too concerned, because I have Medical Gap Cover. It has now been 10 weeks, and my claim is still not concluded. Every time I contact them, they just say that they are busy assessing the claim. And for the past 2,5 weeks they have been busy assessing the claim.</p> <p>When I contacted them today (8 August 2016) they just had a messeage that all their agents are in a training session. How convenient and nice for them. Hopfully the next time I pay my policy, I will also be in a training session and unable to comply.</p> <p>Their service is pathetic, I would not recommend them to anyone, and I will be contacting our HR and try and persuade them to move to another gap cover.</p> <p>In the meantime, I am the one that needs to explain to the specialist why my gap cover is taking 2 ½ months (and counting) to conclude a claim...</p>