Hopefully after today's claim this will change to five stars

First time i dealt with this company the process was confusing and eventually I laid a complaint. Then I had a second claim with them and it went better. I feel this is a good company and the consultants is willing to help. The paperwork is very confusing because I had to send the same documents multiple times and the feedback was not relevant so it takes a lot of time, but they are willing to help. I have had a very difficult time in hospital this year and I feel having this cover helps a lot. I have logged the last of my claim today and hopefully after this I would be able to give them 5 stars