HN
Happiness N
1 reviews | Active since Sept 2017
11 Aug 2022, 14:52
GUARDRISK/ADMYNTEC/MTN ALL USELESS
I am very irritated with Guardrisk and their intermediary Admyntec. I logged a claim with them on Monday, yesterday I called to follow up and was advised that I hadn't submitted my ID copy. I submitted the copy at 09:20 am, at 10:08 I called again and was advised that the documents were sent and we will get feedback. To date no feedback has been given to me, I was advised to call at 14:00pm yet still claim not authorised and admyntec is waiting on guardrisk. I called Guardrisk and they told me that they only deal with claims once rejected and authorisation is handled by admyntec
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Replies (3)
Guardrisk Insurance's replyOfficial
11 Aug 2022, 16:00Dear Happiness Nkosi,
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply11 Aug 2022, 16:00
Official
Dear Happiness Nkosi,
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
HN
Happiness N's updateReviewer Update
13 Aug 2022, 10:33Good day
Please note that I received the authorisation on the 11th and as advised to pay my excess. Payment and proof was sent on the 11th. I received confirmation that the POP was received and finance will confirm receipt of payment. Yesterday 12/08/2022 at 09:09am I received an email stating that the matter has been escalated to finance to allocate my payment in order for my device to be ordered. today 13/08/2022 at 10:15 I called admyntec and I was advised that the payment has not yet been allocated and I need to wait until the finance department allocates the payment and they cannot give me a date or time as to when this will happen
Please note that I received the authorisation on the 11th and as advised to pay my excess. Payment and proof was sent on the 11th. I received confirmation that the POP was received and finance will confirm receipt of payment. Yesterday 12/08/2022 at 09:09am I received an email stating that the matter has been escalated to finance to allocate my payment in order for my device to be ordered. today 13/08/2022 at 10:15 I called admyntec and I was advised that the payment has not yet been allocated and I need to wait until the finance department allocates the payment and they cannot give me a date or time as to when this will happen
HN
Happiness N's update13 Aug 2022, 10:33
Reviewer Update
Good day
Please note that I received the authorisation on the 11th and as advised to pay my excess. Payment and proof was sent on the 11th. I received confirmation that the POP was received and finance will confirm receipt of payment. Yesterday 12/08/2022 at 09:09am I received an email stating that the matter has been escalated to finance to allocate my payment in order for my device to be ordered. today 13/08/2022 at 10:15 I called admyntec and I was advised that the payment has not yet been allocated and I need to wait until the finance department allocates the payment and they cannot give me a date or time as to when this will happen
Please note that I received the authorisation on the 11th and as advised to pay my excess. Payment and proof was sent on the 11th. I received confirmation that the POP was received and finance will confirm receipt of payment. Yesterday 12/08/2022 at 09:09am I received an email stating that the matter has been escalated to finance to allocate my payment in order for my device to be ordered. today 13/08/2022 at 10:15 I called admyntec and I was advised that the payment has not yet been allocated and I need to wait until the finance department allocates the payment and they cannot give me a date or time as to when this will happen
Guardrisk Insurance's replyOfficial
16 Aug 2022, 14:49 Dear Happiness Nkosi,
Thank you for raising your concerns with us.
We will forward through to the Administrator who will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Thank you for raising your concerns with us.
We will forward through to the Administrator who will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply16 Aug 2022, 14:49
Official
Dear Happiness Nkosi,
Thank you for raising your concerns with us.
We will forward through to the Administrator who will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Thank you for raising your concerns with us.
We will forward through to the Administrator who will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team