1 reviews | Active since Nov 2024
Guardrisk - ********** Service!
There's a saying "Employees of a business can either make a break a business" It’s quite evident that a reputable business like Guardrisk has employees who have a simple ‘no care attitute’ One specific person is Buhle Nkambule, Non-Life Technicals Claims Specialist!
23.10.24 – Case logged with the NFO againts Guardrisk. 15.11.24 – Buhle Nkambule requested a 7 day extension to respond to the NFO. 26.11.24 - Buhle Nkambule requested an additional 7 day extension.
09.12.24 – Response to the NFO that the original decision of a rejection has been overturned (rejected claim is now a valid claim) and that an Adminstrator will be in contact with me to finalise settlement.
Long story short, we are now on the 20.01.25 and absolutly no contact from Guardrisk has been receieved, this is despite:
15.01.25 – The NFO contacting Buhle, advising that I have contacted their offices on numerous occasions for feedback. 16.01.25 – Buhle responds to the NFO, advising that an Adminstrator will be in contact with me. 16.01.25 – I personally sent Buhle an e-mail advising that no contact has been received. On this mail was 2 additional representatives from Guardrisk.
20.01.25 – Numerous calls made to Guardrisk, with no assistance!
This is simply unacceptable and either imcompentence at it’s highest or complete ignorance!
Thank you for raising your concerns with us.
The query has been escalated to the relevant team for investigation and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Thank you for raising your concerns with us.
The query has been escalated to the relevant team for investigation and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
Thank you for raising your concerns with us.
It has come to our attention that your complaint has been resolved.
Kindly note that should you have any other concerns ,feel free to contact us.
Regards
The Guardrisk Team
Email: ***
Thank you for raising your concerns with us.
It has come to our attention that your complaint has been resolved.
Kindly note that should you have any other concerns ,feel free to contact us.
Regards
The Guardrisk Team
Email: ***
There is a difference between typing a response for public viewing and actual actions taken.
22.11.25 - My business Attorneys request legal contacts for Guard from Buhle Nkambule.
23.11.25 - Buhle escalated this to your Head of Conduct and Claims.
23.11.25 - Mail received, advising of the challenges experienced from December 2024 due to resignations and holidays.
Surprisingly, an AOL was drafted and sent to me for signature. Your Head of Conduct and Claims stated on mail that she would 'personally' be tracking this matter.
AOL signed on 23.11.25 and absolutely no response to date! Resolved you say?
On that note, no confirmation of banking details has been requested.
Where do you expect to make payment?
How was the case closed within 2 days after receiving no feedback for more than a month?
I suggest you either get your facts 100% before responding or do not respond on this forum at all.
I can advise to pay very close attention to media, as the general public need to be aware of how matters are handled within your business!
There is a difference between typing a response for public viewing and actual actions taken.
22.11.25 - My business Attorneys request legal contacts for Guard from Buhle Nkambule.
23.11.25 - Buhle escalated this to your Head of Conduct and Claims.
23.11.25 - Mail received, advising of the challenges experienced from December 2024 due to resignations and holidays.
Surprisingly, an AOL was drafted and sent to me for signature. Your Head of Conduct and Claims stated on mail that she would 'personally' be tracking this matter.
AOL signed on 23.11.25 and absolutely no response to date! Resolved you say?
On that note, no confirmation of banking details has been requested.
Where do you expect to make payment?
How was the case closed within 2 days after receiving no feedback for more than a month?
I suggest you either get your facts 100% before responding or do not respond on this forum at all.
I can advise to pay very close attention to media, as the general public need to be aware of how matters are handled within your business!