Guardrisk is de*****ing me

This is the response I got to a mail I send in response to them notifying me of a policy that I never agreed to - I DECLINED it in no uncertain terms.

This is an automated response to acknowledge that we have received your request. Please do not reply to this mail. We will respond to you within 48 hours either by way of e-mail or telephonically. Please note our working hours are 08:00 am to 17:00 pm from Monday to Friday, please expect a delay outside working hours. Yours sincerely,

The Guardrisk Team

This contact never happened and they are taking more than 50% of my monthly credit card payment with RCS. I had a good relationship with RCS until now. I declined a credit protection policy because I already have one in place that is more than enough to cover all my debt. RCS accepted this en assured me that my monthly payment on my credit card will never exceed the agreed upon amount. Now guardrisk is taking more than 50% of my monthly payment for a policy I never agreed to and DECLINED. This now means I will take double as long to pay off my credit card. I paid it off a while ago but kept it as my emergency fund and I was happy with RCS - why would I close the account with a company that served me well? Now I have a policy I do not want and they are taking my re-payment to pay for it. This is *****