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Olufunke O

1 reviews | Active since Sept 2012

17 Jun 2023, 10:02

Guardrisk is a ****

If I have the opportunity of not giving a star, I will. My insured phone got water damaged and got across to the company. I was told to pay R561 for repairs which I did. For a whole week, nothing was said until Friday of that week when they know they would be going on the weekend. On Monday, they asked me to pay R561 again that the phone was beyond repair and they would need to replace it. Fine, I agreed for the replacement and now, I'm being offered something lower than my insured value and specification. I called today, Saturday and still being offered a lower range phone. Please, can I get the insured value of my phone and let me buy my thing myself. This is a phone that I had finished paying the contract for almost a year but still continued with insurance. 3weeks losing business because of guardrisk and I informed them it was a business phone, I feel I'm being treated unjustly. I just want my money, I'll buy my phone myself please.

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Replies (2)
Guardrisk Insurance
Guardrisk Insurance's reply19 Jun 2023, 14:13
Official
Dear Olufunke

Thank you for raising your concerns with us. 

By now you have been contacted  and assisted with your query. We await your feedback on the options provided. 

Regards 
The Guardrisk Team 
OO
Olufunke O's update22 Jun 2023, 12:37
Reviewer Update
If you contacted me, did you resolve my query? You called me on Monday and still offered me a discontinued phone. I decided to pick the very first order which is the Samsung S21FE since that was what you have in stock and you refused to pay me so I could get the phone myself. I mentioned that you have made me lose money and gotten me mentally unstable due to having to wait for you but you said my request will be fast-tracked. Today is Thursday and I'm being told when I called now that the phone was just ordered. Why are you lying to your customers that, you have the device instock? Why did you lie that the price is the store price and your stock price is different (not even sure how it's put). Why do you keep using delay tactics by asking questions which had been confirmed before? So many whys? I really REGRET having to deal with you guys. You don't value your customers one bit (being with you for almost 12 years). The phone was even dropped on me now, what a company. I hope I get my device tomorrow and will never have anything to do with you again.