GUARDRISK INSURANCE (MTN INSURANCE) ARE THE WORST!!!!!!!!!!

I have taken a contract with MTN and got insurance to go with it (GUARD RISK INSURANCE) even though i have a car & Household insurance. I recently lost my device and called MTN Insurance to launch a claim sending them all the necessary documents. The claim was launched on 18th March and the matter hasn't been resolved till today 24th March. When i call MTN they tell me that my claim has been escalated to Guardrisk but they don't have the details for me why. I had to force one of the call center agents to give me details.

This is the reason why my claim is taking so long...

The problem apparently is that the number that i was using on the phone was not the one registered on the insurance forms filled in by the sales person (Chongo Mubanga) at the MTN Campus square shop. I have proof that i have instructed her to use my Number as the number to be insured with the phone on my purchase documents but clearly it wasn't included when the forms were submitted. I was never going to find out anything if i haven't followed up on this case every hour. I had to investigate everything since all i got from all the call center staff was the matter has been escalated awaiting response.... I have never been treated like this and i also want to take this further no matter the outcome. This is sickening and total disregard for basic human decency.

I was never going to know of all the nitty gritties, these hartless companies were just gonna make me wait for 7-14 days with no clue why everything is taking time. I HAVE NEVER EVER SEEN SUCH. I can only do this to a person i hate hle banna, not a paying client. There's a shutdown on Thursday, i cant even communicate with my loved ones coz of them let alone making it hard for me to work. Had they denied the claim on time i was gonna be sorted now by my other Insurer. Can someone help me with ways to make these people pay for wasting my time, loss of business and stress.