Guardrisk insurance bad service

In June 2024 a Patio Warehouse truck drove into me , we pulled over to exchange details. Driver had no license on him.

All my paperwork was submitted to Patio Warehouse the following week including 2 quotes that was requested from their insurance GUARDRISK

Eventually Bongani of GUARDRISK made contact and then back and forth emails started , till I eventually had to go to their own assesor . Their assessor (DALS) then gave a quote more than mine .

Now its been a month and I emailed to ask why the process is taking so long. GUARDRISK claims they waiting on Patio Warehouse to pay the access fee. I have since contacted Patio Warehouse and even sent a email which included both parties but now I'm not getting any response not even the automated reply.

Im fed up of driving around with a smashed vehicle to clients .

What should be my next step????