RJ
Rafal J

1 reviews | Active since Jun 2020

05 Dec 2023, 09:41

Guardrisk Insurance

They are very happy and excited to sell you a vehicle policy, but when its time to pay out they simply dont....

The faulty part is a gear selector unit which is part of the gearbox. It is essentially a sensor that lets the computer know where in the gear cycle the lever is positioned.

My policy document clearly states that the gearbox is covered under the policy (I purchased option 2). Furthermore the faulty part is a sensor that let’s the vehicle know that it is in fact in park and there is no risk of the vehicle rolling away. The gearshift mechanism is part of the gearbox. As per your policy document.

And furthermore

The faulty part is a sensor on the transmission:

Please note that the faulty part is not the gear selector, but it’s a complete unit that is purchased as a whole (the gear selector is part of the unit). You cannot just replace the sensor on its own.

A simple google search also indicates that the gear selector is part of a gearbox in an automatic vehicle.

0
Replies (1)
Guardrisk Insurance
Guardrisk Insurance's reply05 Dec 2023, 09:56
Official
Dear  Rafal Justyniarski,

Thank you for raising your concerns with us.

Your complaint has been escalated to the relevant Administrator and we will be in contact shortly to assist further. 

Yours Sincerely,
The Guardrisk Team