Guardrisk/Admed Gap treating customers UNfairly

On the 15 December 2015 out of sheer frustration, is submitted an email complaint to Guardrisk/Admed Gap. <br> In the 15 days following my email to Admed Gap, I have still not received an email or telephonic response to my queries though the complaint was emailed to 4 different email addresses within the organisation. <br> The claims that I submitted where for shortfalls of R5598.50 and R670.45 respectively and I have yet to receive payments remotely close to these shortfall figures. <br> It is rather disappointing that as an organisation you fail to adhere to the complaints standard set by yourselves (refer to section 5 of your complaints manual) . <br> <br> As an Financial Services Provider, you have fallen short in terms of Treating Customers Fairly as I have not been provided with clear information and been kept appropriately informed during this process