sB
shanie B

1 reviews | Active since Dec 2018

24 Dec 2020, 00:53

GUARD RISK **********

I’m tired of contacting you to get the insurance assessor to give feedback it been weeks now and to top it off I’m being told there is no turn around time I demand a full refund of what I have paid for my premiums you are *****s and I won’t take this lying down !! I have contacted you numerous times and you are withholding feedback regarding the claim. The first time I was told my assessment of the claim takes 7-14 days I called 8 days later after submitting the form I was told they had submitted the claim called again and I was told a different story claim and not been submitted. Eventually it was forwarded to assessor then after that it was taken for a further assessment. This is a month and still no feedback and now you have changed from 7-14 days to you don’t know the turnaround time! This is appalling service and they are is a lot of complaints regarding your policies and I personally think you are *****s. You have been sued by the Fat Cactus and it’s all over the news . I want all the monies I have paid !!! This is a waster of my time and money I want it now !!!

Please kindly assist. Please let me know if you need anything from me.

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Replies (2)
Guardrisk Insurance
Guardrisk Insurance's reply05 Jan 2021, 13:35
Official
Dear ShamieBabe C,

Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further. 

Yours Sincerely
The Guardrisk Team
sB
shanie B's update06 Jan 2021, 17:26
Reviewer Update
Investing the complaint ??? After a whole month you tell me that I don’t comply and I can’t get my phone fixed. What’s worse I responded to the email that was sent to me and cced the technical person that apparently found the findings that the number in my phone is not what what is listed on policy. I want some information since you are lying tell me the number being used after I spoke to someone on the phone and confirmed the number and two since you cannot fix my phone I want all the premiums I have paid refunded with the interest accumulated you are ****** and that’s that. I want all the money I paid for my premiums!!!