1 reviews | Active since Mar 2016

20 Jul 2021, 11:44

Gaurdrisk ********** deductions!

I want to bring to the attention of Gaurdrisk the ********** deduction of a monthly amount on my Mother in Law's government salary. This is done via a direct deduction on her salary advice since September 2015! (70 months) The current amount deducted is R95 per month. I want Gaurdrisk to provide the signed insurance contract or the voice recording where Mrs HH Snyman took out the said policy. I work in the Salary Department of local government and this ***** is rife. I will be laying a complaint at the insurance ombudsman and I will assist her in laying charges against the directors of the company for ***** in a personal capacity as it's their responsibility to ensure there is not ***** committed in their company. I will await the company's repsonse before I approach the ombudsman, police, social media or the media. I want to be provided by a schedule listing of all payments to be paid back to Mrs HH Snyman since 2015.

This is a senior citizen that get's taken advantage off, where is the controls or shame? I will provide you with a power of attorney to assist in the matter as Mrs HH Snyman does not have the necessary knowledge and know-how to deal with this type of ********** behaviour!

I await your response.

0
Replies (5)
Guardrisk Insurance
Guardrisk Insurance's reply20 Jul 2021, 15:07
Official
Dear Nico N,

Thank you for raising your concerns with us.

We are currently investigating your complaint and we will be in contact shortly to assist further. 

Yours Sincerely
The Guardrisk Team
's update29 Jul 2021, 18:22
Reviewer Update
Hi Everyone,

I finally received a e-mail with regards to the ********** deductions on the pay slip by Guardrisk. They confirmed that they do not have proof of a application, voice recording or telephone call where this policy was taken out. They immediately cancelled it but they're ignoring the fact that they stole money for almost 6 years. They do not come forward with a refund. This leaves me with no option to lay ******** charges against the company's directors as it's their responsibility to have systems in place not to de***** consumers. Obviously I will also contact the ombudsman. I know it may take years but I'm up for it. The ignorance and arrogance is astonishing.
Guardrisk Insurance
Guardrisk Insurance's reply02 Aug 2021, 12:45
Official
Dear Nico N,

Please note that we are currently investigating the matter and we will be in contact with you once we have received feedback from the Administrator. 

Should you have any further concerns ,please feel free to send us an email on ***

Yours Sincerely
The Guardrisk Team
's update17 Aug 2021, 10:10
Reviewer Update
Gaurdrisk made good on their promise and a full refund was paid. I appreciate the assistance. I do understand that Gaurdrisk wasn't at fault but unfortunately one of their administrators were.

Everything was resolved and I'm very please with the outcome.

Thanm you again, it's much appreciated.
Guardrisk Insurance
Guardrisk Insurance's reply17 Aug 2021, 10:55
Official
Dear Nico N ,
Thank you for your valuable feedback  We are glad that you took the time to provide positive feedback on your experience.  Yours Sincerely
The Guardrisk Team