Gapcover

I had a shortfall on my medical aid need of March . Sent through my request no response tried calling was on the Line for hours , eventually on my fifth call got through to a guy name Given he said he will escalate and get someone to call , nothing came of it , called again and got through a lady named Thabisile she said they have been having issues with email and asked me to resend my info , did all that waited three weeks still nothing called again demanded to speak to a manager Given put me through to Lorraine , she also couldn’t help accept escalate and also advised me to send complaint to complaints department. Did all of that waited another two weeks , called Lorraine again she said she can’t put me through to anyone but I should go to the Ombudsman to lodge a claim against Vivacover . They still debiting my account but no response as to the way forward