Furious Customer

Good day Peter

My name is Austin and i send my phone for repairs on the 18th March 2021. Every time I make contact with the insurance of MTN I get similar stories. Last week I was told the phone was by the QC. Then i was told it failed QUALITY. I made various drives to MTN but still no phone. I was promised a few times that a supervisor will make contact with me but i'm still awaiting the call. I was even told to phone back Monday to get confirmation if i will receive a other phone. Now the latest story is that the phone is with the technician and they have a backlog and i might get a answer by the end of the week to state weather the phone is ready for delivery. I never received a replacement phone and it's been over a month now that i need to borrow someones phone in order to make a call. I feel very disappointed in there services and is hoping that you can please assist me with the matter.

Kind regards Austin