Funeral Claim

I submitted a claim monday the 24th march 2024, i called the call center multiple times to check on my status of my claim and been waiting for the feedback and the information i received was positive and now i just received a repudiation email stating that my claim was declined because i did not finish the 6 months waiting period, you have deducted 7 months premiums and now u telling me i don't qualify for a claim. I would like to know how you operate with the funeral cover? I will take this further and tag whoever i needto tag on social media. Imagine i have so many policies with you, in the event of their death what will happen. You debit my account every single month without hassle now u telling me my claim declined, I wantt my claim to be paid out today i want it today to pay for the funeral arrangements.