ML
Msawenkosi L

1 reviews | Active since May 2017

03 Nov 2017, 10:38

Forgery and Lies

Last month I submitted a claim for my Cellphone and the claim was declined because i was not using the cell number of the contract. i explained to the consultant (Bongani Khumalo MTN festival mall) by the time i was taking the phone that i will not be using the contract number, and he said there will not be a problem. My claim was declined and i requested for the policy Documentation. Goerge Thapedi sent me the documentation claiming I signed but all to find out they forged my signature and even the hand writing in the documents is not mine.

Now i need to know who signed those documents on my behalf between Bongani and Goerge.

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Replies (1)
Guardrisk Insurance
Guardrisk Insurance's reply06 Nov 2017, 10:09
Official

Dear Msawenkosi,

Thank you for bringing this matter to our attention.

We will escalate the follow-up communication to the relevant Claim Specialist dealing with your query.

We will also request he gives you feedback to resolve same.

Regards

The Guardrisk Team