Failure to give me feedback about NTT

Item: Guardrisk Insurance
Rating: 2
Author: Thobela M

I lodged a complaint with Hello peter on 19 February 2015 about Guard risk insurance. Guard risk rep**** alleging that they had escalated the complaint to NTT. I even received a call after a day that they will get back to me. Until this day I have not received the response about NTT. I do not know whether indeed this complaint was escalated or not. if they really did why no feedback given to me from NTT. This treatment leaves me with no option but to cancel even the current policy I have with Guard risk. Because there is no guarantee that when it comes to claim stage they will keep their promise or send me pillar to post.

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Replies (1)

Guardrisk Insurance's replyOfficial

27 Mar 2015, 12:11

Hello pawulethu,

Thank you for raising your concerns with us.

We would like to express our sincerest apologies for the delay in responding to your initial complaint.

By now you have received correspondence from our Claims Manager confirming the re-assessment of your claim and the reason for settlement amount provided. A calculation of this has also been sent in this regard.

We wish to refer you to the policy terms and conditions for your policy which details the extent of cover provided. It is important to note that all claims are assessed in accordance with policy terms and conditions which were app**** correctly in this case, and therefore we consider this claim as settled correctly.

We trust you find this in order.

Yours sincerely,
The Guardrisk Team

Guardrisk Insurance's reply27 Mar 2015, 12:11

Official